Charlos RV Country Retreats highest priority is the health, safety and security of our guests.

 

Our commitment

We are dedicated to you and recognize the challenges COVID-19 has brought upon many aspects of our lives this year, including travel. The safety and security of our members continues to be of utmost importance to us. We want to share what we are doing to extend your Charlos RV Country Retreat benefits during these unprecedented times.

Our commitment to health, safety and security

In response to the development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the Center for Disease Control (CDC), World Health Organization (WHO) and the local authorities in the countries we operate in. For up-to-date information and further details, please refer to the WHO and the Centers for Disease Control and Prevention.

The 20-step protocol for hotels has been introduced and recommended. Each of our RV Units has also been equipped with resources and educational materials on how to handle suspected or confirmed cases of coronavirus (COVID-19) or lockdown for quarantine purposes in cooperation with the local authorities. 

We are continuously monitoring and following the changes in recommendations and guidelines of the local governments and the local health authorities in the countries we operate in, to continue working towards providing the best service possible while safeguarding the safety of our guests and associates, within the requirements issued by such local authorities.

We are constantly updating our cancellation policy with the aim to offer you as much flexibility and planning comfort as possible. Our policy is subject to local regulations and variations applicable to the hotel legal entity. 

Our most flexible options allow free cancellation or modification of your reservation up to 7 prior before arrival (any modifications are subject to availability and/or any rate difference). For other rates and/or promotional offers, please consult their terms and conditions.